Privacy and cookies

Updated: 16 October 2026

This page explains how the GERMES website uses visitor information to respond to enquiries, operate the website and, with separate permission, measure visits.

1. Who is responsible for your data

This policy covers GERMES at germes-trading.com. Please use the contacts below for data enquiries. The website owner's full legal name and address are being clarified and will be added.

Email: info@germes-trading.com. Telephone: +380 68 164 53 97.

2. Information we receive and why

The enquiry form asks for your full name, company and phone number or email address. Country, city and a message are optional. The form language and submission time accompany your enquiry.

We use this information to respond, clarify your request, prepare an offer and discuss cooperation. Please do not submit passport details, bank details, health information or other unnecessary personal information.

Depending on the enquiry, processing is based on steps requested by you before entering into a contract or on your informed consent. Enquiry details are not used for advertising mailings without a separate basis.

The server processes technical connection information, including your IP address, to operate and protect the website. The form handler uses a hash of the address to limit submission frequency and prevent spam. The hosting provider may keep technical request logs. This processing supports website security and operation while taking visitors' rights into account.

3. Access and service providers

Enquiries are delivered to info@germes-trading.com and handled by authorised staff responsible for enquiries and cooperation.

Hostinger provides website hosting and corporate email, including technical processing, delivery and storage. Google receives analytics information only after permission. Information may also be disclosed where required by law.

Hostinger and Google services may process data outside Ukraine. See Hostinger's privacy policy and how Google uses data. Website information should not be assumed to be stored exclusively in Ukraine.

4. Google Analytics

With your permission, we use Google Analytics 4 to understand page visits and enquiries. Analytics receives page, browser, device and referral information, scrolling activity, contact-link clicks and successful form submission events.

Our code does not send form field contents — names, companies, phone numbers, email addresses, locations or messages — to Analytics. Advertising personalisation and Google Signals are disabled. Rejecting analytics does not prevent browsing or sending an enquiry.

5. Cookies and your choice

Cookies are small browser records. The website also uses local storage to remember your analytics choice.

Google Analytics does not load until you choose “Allow analytics”. You can change your choice using “Analytics settings” in the footer. Rejecting analytics stops its loading and our code deletes its cookies. This does not automatically erase information Google has already received.

You can also clear website data in your browser settings. Clearing local storage causes the website to ask for your choice again.

6. Retention

Enquiries are stored in corporate email. A fixed retention period and regular deletion procedure for ordinary correspondence are being clarified. Contact us to ask about your enquiry's retention or request deletion. Contractual and accounting records may be subject to statutory retention periods.

Current Analytics settings retain event data for 2 months and user data for 14 months. Resetting retention on new activity is disabled. These limits do not apply to most standard aggregated reports. Cookie lifetime and Google's data retention are different.

Technical logs and backups follow the hosting provider's procedures and must be considered when handling deletion requests.

7. Your rights

You may ask what personal information is processed, request access and correction, submit a reasoned objection or deletion request in cases provided by law, and withdraw consent for processing based on consent.

Email info@germes-trading.com with the subject “Personal data”. Identify the enquiry and what you want clarified or changed. Identity verification may be necessary to protect your information. Requests are handled within the time limits set by Ukrainian law.

Withdrawal concerns future processing based on consent. Some information may be retained where required by law or another appropriate legal basis. You may contact the Ukrainian Parliament Commissioner for Human Rights or a court to protect your rights.

8. Security and updates

The website uses HTTPS. Access to enquiries should be limited to authorised people. Absolute security of internet transmission and storage cannot be guaranteed.

We will update this page and its revision date if data use changes. Changes requiring new consent will not rely solely on your previous choice.